Shipping & Refund Policies

Shipping Policy
Made By Nandaala send all items through Australia Post wether it be international or inside Australia. Once ordered your item will be processed within 3-5 business days and then handed over to Australia Post. Estimated shipping times are between 5-7 business days depending on Australia Post & also possible delays relating to COVID-19.
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Refund & Return Policy
Made By Nandaala does not accept returns due to change of mind. 
If there is a fault with your item please contact us within 4 days with images and a detailed description of what is wrong with your item. 
We do not refund pet tags that have been broken once on your pet either.
Made By Nandaala are not held responsible for anything damaged while in transit.